Whom We Sell To

Carolina Chemical offers its products for sale to businesses, laboratories, college students, doctors, governmental agencies, educational institutions, individual professionals, laboratories, chemists, manufacturers, contractors, life science researchers, medicinal chemistry researchers and drug discovery researchers domestically and internationally.

Pricing

Prices on our online store are current. Pricing for full drum and bulk quantities can be obtained by calling or emailing us. Pricing is based on volume per order and/or volume per year.

Placing an Order

Small orders can be placed on our online store unless you need bulk quantities. For bulk please contact us directly.

Phone in an order from 9AM – 5PM Monday – Friday ET
Toll free: (855) 998-0420
Locally: (704) 499-7658

Email an order:
sales@carolinachemical.com

Payment

Carolina Chemical requires payment for the purchase price at the time of order placement for all online purchases made through our ecommerce store.

Payment Method

Carolina Chemical accepts Visa, MasterCard, American Express, Discover and Wire/ACH.

Shipment

Carolina Chemical ships most orders FedEx Ground unless you have a preferred method of shipment. We send a tracking number to you by email once the item ships. Most orders ship same day or next day if payment is received by 3PM ET Monday – Friday excluding holidays.

Bulk orders require us to calculate a LTL freight quote prior to us shipping. Any redeliveries by an LTL carrier are billed to the customer.

If a shipment is returned to us due to your failure to accept delivery (including being unavailable, refusing delivery, or providing an incorrect or undeliverable address), a refund will be issued for the product cost only. All shipping charges (including outbound and return shipping), duties, taxes, and carrier fees are non-refundable. Any reshipment requested by you will require payment of all new shipping charges, as well as reimbursement of any return shipping costs incurred from the original shipment.

Hazardous Materials

Chemicals may be extremely toxic or otherwise hazardous. All products should be handled only by individuals familiar with their potential hazards. If a product is hazardous, the product description and label will reflect this.

All shipments containing hazardous material are packaged, labeled, and marked in accordance with the Department of Transportation 49 CFR. Our employees are tested and certified under 49 CFR 172.704 to ship hazardous materials. All hazardous materials are packaged and shipped in United Nations Performance Oriented Packaging (UN POP)

Regulatory

Due to the sensitive nature of some products we may require additional information (copies of your business license, water bill, voter ID card, driver license or other documents) from you prior to releasing an order for shipment. If your order requires additional information you will be contacted by email with instructions on how to send in this information to us. If we receive no response from you within 5 business days then the order will be cancelled and you will be refunded.

International Customers

If you are an international customer and wish to place an order, please contact customer service prior to ordering. International customers are responsible for knowing and complying with their country’s import laws and regulations regarding our products. Carolina Chemical, LLC is not responsible for customs delays, duties, taxes, import restrictions, or seizures.

If an international shipment is seized or destroyed by customs, no refunds will be issued for the product or any shipping charges. If an international shipment is rejected by customs and returned to Carolina Chemical, the following policies apply: If the shipment is returned to us unopened, undamaged, and untampered with, we will issue a refund for the product cost only. Shipping charges (outbound and return), duties, taxes, and carrier fees are non-refundable. Returned Opened / Tampered by Customs: If the shipment is returned to us opened, damaged, or tampered with by customs or any government authority, a 50% restocking fee will be applied. Shipping charges (outbound and return), duties, taxes, and carrier fees are non-refundable. Refunds will be issued only for the remaining product value after the restocking fee, if the product is resalable. By placing an international order, the customer agrees that all international shipments are sent at the customer’s risk and that customs clearance is not guaranteed.

Taxes

Prices for the products on our online store include all sales and other taxes unless your ship to address is located in North Carolina.

Taxes for bulk are paid by you. Taxes will be added to your order total and will reflect in your total price. If you claim any exemption, you must provide a valid, signed certificate or letter of exemption for each respective jurisdiction. test